Find your next home on your schedule with UTour
Home shoppers increasingly want freedom from sales pressure and more time to explore potential homes. UTour offers a self-guided touring platform that lets buyers walk through new homes on their own terms, providing a low-pressure, efficient path to finding the right property.
Launched in 2020 after its 2018 founding, UTour was the first integrated residential real estate platform to combine unattended access, AI-powered voice and chatbot technology, and smart-home security. Today UTour partners with more than 100 builders across Canada and the United States to enable independent, convenient tours of model homes.
Jon Goldman, owner of Evergreen Homes, says buyers appreciate the convenience of touring homes on their own schedule and consistently praise the self-touring experience.
How UTour works
UTour streamlines the touring process into a few simple steps so buyers can focus on what matters: evaluating the home. The platform uses identity verification, automated access codes, motion-activated smart devices, and on-demand chat support to create a safe, informative self-tour experience.
Step-by-step tour process
- Find a home: Locate a UTour-enabled community via Livabl or a participating builder website, or scan the QR code at the home while on-site to begin registration.
- Register: Create an account and verify identity with a government-issued photo ID or a credit/debit card. Verification triggers an automated text and email with your unique entry code.
- Get ready to tour: Enter the four-digit code to unlock the front door and enjoy a full thirty minutes inside. A chatbot provides instant answers via text, and motion sensors activate Alexa-enabled devices in key rooms to help you learn about features and the neighborhood during your visit.
- Follow-up: After your tour you will receive a message encouraging you to schedule an in-person or virtual appointment with a salesperson if you want to learn more.
How buyers can prepare for a UTour appointment
- Create your UTour account in advance and verify your identity so you can start the tour immediately upon arrival.
- Confirm the tour details in the automated message, including your unique entry code and start time.
- Bring your smartphone and government ID or payment card for verification and chatbot access.
- Plan your route, parking, and arrival time so you maximize the 30-minute window.
- Make a checklist of features, finishes, and floorplan elements you want to inspect during the visit.
- Prepare questions about the home and neighborhood to send to the built-in chatbot during your tour.
- Take photos or videos to compare homes later if you plan to tour multiple properties.
- Decide your next step if you like the home: be ready to book a follow-up in-person or virtual appointment with a salesperson.
Benefits of self-guided UTour visits
- Convenience: Tour homes on your schedule without being limited to sales office hours.
- Privacy: Explore freely without a salesperson present, giving you space to evaluate the home honestly.
- Efficiency: A 30-minute focused visit with chatbot support helps you get answers instantly and move quickly through decision points.
- Safety and security: Identity verification and smart-home technology protect both buyers and builders while enabling unattended access.
The bottom line
UTour gives home shoppers flexibility, privacy, and control. By replacing rigid visiting hours and high-pressure interactions with a modern, self-guided experience, UTour makes touring new homes more relaxed and productive. For buyers and builders alike, the result is a more efficient path to finding a home that fits.
